Jo Ann W Lem

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Verified Reviewer

Toaster-Heating Element broke in 2 months

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Hamilton Beach - Toaster-Heating Element broke in 2 months
Hamilton Beach - Toaster-Heating Element broke in 2 months - Image 2
I purchased a new HB toaster from Walmart. The dang heating element broke after only two months of moderate use! Flipping pissed, my previous toaster (different brand name) lasted 20 years!!! Walmart will not honor exchange or refund and no one at HB will make good on it. So I guess HB thinks I should be buying 6 toasters a year?! Not happy
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Loss:
$19
Pros:
  • Inexpensive
Cons:
  • You get what you pay for

Preferred solution: Full refund

User's recommendation: Buy another brand

Dionne Z

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Verified Reviewer

No one to talk to

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Hamilton Beach - No one to talk to
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Hamilton Beach - No one to talk to - Image 3
Need to speak with someone about a glass kettle that has a rust spot on the inside bottom. I got the kettle as a Christmas gift.
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Preferred solution: If it’s possible, I don’t mind a replacement. Thank you.

Cynthia B Pxl

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Microwave went bad

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Hamilton Beach - Microwave went bad
Hamilton Beach - Microwave went bad - Image 2
Hamilton Beach - Microwave went bad - Image 3
There is no customer service. It's numbers that no one answers. The website says fill this form out, but it redirects to a page where nothing can be filled out or the problem solved. The microwave I bought less than 6 months ago was arching or sparking inside. I don't know what to do next. I just want my money back or microwave replaced. Help!
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Loss:
$135
Cons:
  • No customer service at all

Preferred solution: Refund or replacement of better product. I don't trust this microwave because it could've caught my house on fire. Customer service can call me.

User's recommendation: Spend your money on any other brand but Hamilton Beach

Ml M Qmz

I need assistant with my Hamilton beach toaster item number 22997F the no 4 The toaster is missing

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I need assistant with my Hamilton beach toaster item number 22997F the no 4 The toaster is missing
I need assistant with my Hamilton beach toaster item number 22997F the no 4 The toaster... - Image 2
My small appliance Hamilton beach toaster number 22997FI purchase at Walmart 18 of February 2004 when I used it I noticed all the crumbs were all over the counter when I checked Fruita I realized the trap of the toaster crumbs was missing I purchase at Walmart in Rhode Island I live in Massachusetts I was visiting a family member my telephone number is 1-78*-***-**** my name is Mariane
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Loss:
$1496
Pros:
  • Available to the client customer excellent service
Cons:
  • I would like to use an 800 number

Preferred solution: Would you like to send me another one I live in Worcester at #31 Dixfied Rd Worcester mass 01606

User's recommendation: Excellent company

Anetta Qhu
map-marker Woodbridge, Virginia

Hamilton Beach - Review in Kitchen and Cooking category from Woodbridge, Virginia

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Hamilton Beach - Review in Kitchen and Cooking category  from Woodbridge,  Virginia
Hello, I bought an iron from Walmart. The iron has burned The iron has a warranty for 10 years,we need get another iron. Thank you.
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User's recommendation: Very good product

Ken M Afk

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Verified Reviewer

TERRIBLE PRODUCT AND NO CUSTOMER SERVICE

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Hamilton Beach - TERRIBLE PRODUCT AND NO CUSTOMER SERVICE

Bought a hard boiled egg maker based on recommendations from friends. Received the product and the cap to the measuring cup was missing.

The inside of the cap there is a lance/needle to pierce the egg shells prior to cooking. I contacted customer service and "Albert" responded with the cap is no longer available. It is still listed on their website and in the photos of the product. I inquired about the website and have not heard back from "Albert".

Very dissatisfied with the customer service and the product is garbage without the measuring cup cap.

All I wanted was the cap and all I got was no response. Boil your eggs in a pan and don't buy from Hamilton Beach !!!

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Cons:
  • Terrible product and customer service

Preferred solution: Full refund

User's recommendation: DONT BUY FROM HAMILTON BEACH !!! GARBAGE PRODUCT !!!

Rita G Rwy

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Verified Buyer
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Verified Reviewer

Esperaba que me durara más el producto pero no fue así

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Hamilton Beach - Esperaba que me durara más el producto pero no fue así
Hamilton Beach - Esperaba que me durara más el producto pero no fue así - Image 2
Hamilton Beach - Esperaba que me durara más el producto pero no fue así - Image 3
Hamilton Beach - Esperaba que me durara más el producto pero no fue así - Image 4
Hamilton Beach - Esperaba que me durara más el producto pero no fue así - Image 5
Hamilton Beach - Esperaba que me durara más el producto pero no fue así - Image 6
El botón de la olla arrocera no baja ni tampoco enciende y no funciona para cocinar y se le siente olor a quemado
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Preferred solution: Cambiarla por otra olla arrocera igual

User's recommendation: Tal vez

Ml M Qmz

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Verified Buyer

One of the best small appliance company

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Hamilton Beach - One of the best small appliance company
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I would like to receive another toaster, I would appreciate it if we could do this quickly. If you need any more information, please contact me by.
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User's recommendation: 100

Jyoti C Vcw

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Verified Reviewer

Return and refund

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Hamilton Beach - Return and refund
Hamilton Beach - Return and refund - Image 2
I bought a 3 lid Buffett warmer and server. The product damaged my white counter top in first use. I bought it from Best Buy they didnt help me as their warranty period of 14 days had expired. I am trying to unsuccessfully contact Hamilton Beach, the least I expect is my refund of product. Not even claiming compensation
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Loss:
$79

Preferred solution: Full refund

Larita Zbp

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Verified Reviewer
| map-marker Lakeland, Florida

Item broken part

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None of the four numbers I called reach an actual person. They all have a recording and then it hangs up. No option to speak to anyone. I have emailed 3 times and no response there either.
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Su C Yvq

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Verified Reviewer

2nd flexbrew coffee machine in 2 years

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First machine the k cups exploded and the 2nd leaked water into other reservoir.This company cannot be called
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Loss:
$200
Pros:
  • Usually great products
Cons:
  • Contacting them

Preferred solution: Some type of refund

User's recommendation: Don't buy

Rita G Rwy

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Verified Buyer
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Verified Reviewer

Está rota no funciona

Hamilton Beach - Está rota no funciona
Hamilton Beach - Está rota no funciona - Image 2
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Hamilton Beach - Está rota no funciona - Image 5
Una olla arrocera de la marca Halminton beach en target por online el año pasado 2022 y ya no está funcionando
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Preferred solution: Cambiarla por otra

Jane J Tdp

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Verified Buyer
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Verified Reviewer

Can’t get help from HB online. I do not give out my credit card number to their subcontractors. I went online 4 times and every sent me off to a repair service that cost money and I will not do this.

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Hamilton Beach - Can’t get help from HB online. I do not give out my credit card number to...
Hamilton Beach - Can’t get help from HB online. I do not give out my credit card number... - Image 2
Original review Jan 02, 2024
Machine leaking- out the bottom so an electrical device is sitting in a puddle on the counter. Dangerous. It also leaks out if the single service drip hole. . Single serve will not produce a second cup. Needle light kit no netter how much I clean it
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Loss:
$100
Pros:
  • If it worked right it would be great
Cons:
  • Machine is badly designed and mine leaks all over

Preferred solution: Free repair advice

User's recommendation: Buy Kuerig

Donna S Ydl

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Verified Buyer
|

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Verified Reviewer

Inferior product

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Hamilton Beach - Inferior product
Hamilton Beach - Inferior product - Image 2
I have a Raclette tabletop grill of another brand that weve used a dozen times. It looks brand new. I just bought a HB Rackette grill, washed it by hand with hot water and it rusted, turned white and looks 100 years old. It appears all food will burn in it the very next time. I want to return this.
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Loss:
$65
Cons:
  • Poor quality product
  • No customer service at all

Preferred solution: Full refund

User's recommendation: Don’t buy the Hamilton Brach raclette table top grill.

Anonymous
map-marker New Market, Maryland

Poor customer service

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I purchased a blender several months and the lid does not fit on top of the blender correctly. I have to hold it down when I use the blender, if I don't it starts to pop off. This means the lid does not stay in place. Well, Hamilton Beach refuses to send me as a replacement lid, even after I sent in photos of how the lid sit on the blender incorrectly. I have been told that I am not putting the lid on correctly, seriously? I am not stupid. They also said with time, it will fit. After several months, nothing has changed. Terrible customer service.
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User's recommendation: Be careful with what you buy from Hamilton Beach. No replacement.

Anayah Vvt

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Verified Reviewer
| map-marker Winter Garden, Florida

Warranty

Breadmaker does not get hot enough to bake bread no matter what settings I use bread just gets drier not brown
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User's recommendation: Buy another brand

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