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I can't praise the customer service at Hamilton Beach enough. This is true authentic old school customer service with a modern flair. It was easy to communicate with the company by email and over the phone. There were no long wait times. There was a quick response...
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5.0
I liked
  • Quick response
#1139697
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Avoid purchasing any productmfg. by hamilton beach
Avoid purchasing any productmfg. by hamilton beach
I had to buy a new hand mixer to make my families Thanksgiving dinner didn't check any reviews quickly picked one up in the the chaos of shopping for the holiday I had to have one and purchased this one. Didn't even realize it has red rubber coated beaters supposed to...
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2.8
#1138748
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The first 2way coffee maker we bought last year, it was a gift to our new renovation in our kitchen. We first were using it in our trailer till we could move back into our house. The full pot coffeeemaker is awesome it makes a beautiful pot of coffee but the single...
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#1128018
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Hamilton Beach - Garbage

Hamilton Beach
#1129117
1.0
Details
Lasted 2 months ... Doesn't make coffee anymore .....made of cheap plastic ....Will never buy Hamilton Beach ever again.
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Hamilton Beach - 2 Flex brews in under a year!!!!!!!

Hamilton Beach
#1120997
1.7
Details
I purchased the first one in August of 2016. It suddenly started making a loud noise and shut off. Never worked again. I replaced it thinking it was a fluke. Bought the second one in February of this year. Last week, it just stopped working. It turns on, but does not brew. K cup or pot. They are replacing it but I have to pay shipping! Ridiculous
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Hamilton Beach - Coffeemaker

Hamilton Beach
#1120021
Connie Fuhrer #1752628. Thank you
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Hamilton Beach - Warranty in States 1 Yr. Canada 5 Yrs...WHY!!!!!!!!

Hamilton Beach
#1111264
1.5
Details
Called CS regarding FlexBrew Mod: 49983. Why the heck is the warranty in the U.S. only 1year, but in Canada it is 5 years? That makes absolutely no sense to me. A product is a product no matter where you bought it. Mine was leaking at the bottom, top lids were warping, no power. Don't buy their EXPENSIVE PRODUCTS that are cheaply made.
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They have inputs for separate billing and shipping address but when I ordered, the websites stuck -- return to cart. Ive got no errors or feedbacks or any notification whatsoever. All the while I saw pending charges on my cart. I called them and ended up ordering...
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1.7
#1127684
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Just a little over 12 months after purchasing the FlexBrew coffee maker, the single serve feature quit working. (There was lots of steam evaporating from the top and once it stopped, it left only about 2 oz of coffee.) From our estimates, we figure to have only used...
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2.4
I liked
  • Quick response
I didn't like
  • Proposed solution to my problem
#1121819
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After barely 3 months use water leaks on counter from inside the coffee maker (flexbrew) Customer service is terrible, no satisfaction. They told me replacement unit was shipped to me on 10/5 and when I called back on 10/9 to request a tracking number they said...
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1.9
#1113024
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Just started using the HB Brew Flex as the Kuerig finally died and we wanted the option to brew a pot as well without a $200 investment. All set up instructions were followed to the T. First K cup through and when I went to get it out of the tray, it was way too hot to...
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Anonymous
Jim

Junk,, buy a bunn and be done

3.0
I liked
  • Flexibility to brew a pot and single serve
I didn't like
  • Having to push the k cup down really hard to engage
  • Warmer is on when making single serve
  • Melts k cup
#1092600
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I was so excited to find this style of Coffee Maker. It offered both types of coffee makers I was needing so I got rid of my other 2 makers. For my work thermos I need a pot every morning during the week and single cups on the weekend. Had trouble with putting the...
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2.2
#1084663
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I purchased a Hamilton Beach Slow cooker. I did not immediately use it, so 5 months in to owning it I discovered it was defective. It never once worked. I called and emailed the company and was told I had a limited warranty and would have to send a photo of...
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1.0
#1063622
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My Hamilton Beach Electric Tea Kettle quit working after 2 months. When Hamilton Beach was contacted, they offered to replace it, but I had to pay shipping both ways. I complained that Hamilton Beach apparently didn't stand behind their products, then they offered to...
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I didn't like
  • Deceptive warranty
#1035059
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