Alejandro S Nzr

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Statsu of Hamilton MultiBlend System with Glass Jar (58242) Order No. 761****.

Have not Rec'd any notice of shipment/delivery. What gives? The Hamilton Beach site is useless. Should have ordered from someone else,...
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Cons:
  • Should have orderd from someone else

Preferred solution: Send me the damn blender I paid for ASAP

User's recommendation: Very BAD service. Simple order and then I call Ccustomer service and get nonsense response, This site is useless.Hmm.Forget Hamilton BEach ???????????????????????????? .

Anonymous
map-marker West Des Moines, Iowa

No service

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All I wanted was the quesadilla maker receive book that was supposed to be in the box. There is no one to talk to get one mailed to me. the must not care. I am telling every one about my experience
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User's recommendation: tell them you can talk to no one about an issue

Colleen K Rwo

Issue With coffee maker

Every time I make a regular cup of coffee it shows over load. It is a Hamilton Beach flex brew and its brand new!??
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Pros:
  • Carafe works
Cons:
  • K cup not so much

Preferred solution: Help to resolve

Jeanne S Yvr

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Verified Reviewer

Question on bread maker because the paddle keeps coming out baked inside the bread

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They give you phone #'s to call but all you get is an automated voice message that is not helpful and you never get to talk to a real person. I went to the web site to send a question about my bread maker but when you are asked to make a selection for what product you want to ask about, Bread maker question is not one of the choices. No I would not recommend to future customer
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Pros:
  • Dont know
Cons:
  • Unable to reach anyone in customer service

Preferred solution: an explaination

Melissa W Tld

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Rust dripping after 1 week of use and TERRIBLE customer service

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Updated by user Feb 24, 2023

After more than 2 months of trying to get ahold of someone-still no response from the company. I finally took it back to Walmart and luckily they were able to look up my receipt using the credit card I used and were able to give me a refund.

I purchased a new microwave that is working beautifully-NOT A HAMILTON BEACH! I will never buy this brand again due to the poor or rather non existent customer service.

Original review Jan 25, 2023
We bought a microwave in mid December 2022 and within a week there was rust dripping from the back inside seems. I have tried to contact their customer service numerous times over the last few weeks to get a replacement (can't find our receipt) and NO RESPONSE. You call their customer service number and they direct you to fill out their online form which I have done over and over. You can't speak to anyone. So frustrating!!!
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Cons:
  • Faulty product and terrible customer service

Preferred solution: Full refund

User's recommendation: Buy a different brand

Anonymous
map-marker New York, New York

Coffee pot doesn’t work after buying it three days befote

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My daughter and I bought a Hamilton beach coffee pot and k cup combination had it three days and the pods kept exploding. My daughter had the dame problem. Call representativeWas told I wouldnt receive refund.
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User's recommendation: Don’t buy

Anonymous
map-marker Irwin, Pennsylvania

Inferior products made in china

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Was making coffee the water pump on the coffee make pumped half in the pot and half on the counter. No way to repair. I dont recommend flex brew coffee makers.
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Anonymous
map-marker Lake Oswego, Oregon

Unable to complete order for 31101D on line

I would like someone to call me 503 939 **** Model 31101D 14.50 H 23 30 W 17.70 D Unable to complete order on line Tried several times. Tried calling Couldn't get a person to speak to. Cost of model on line $134.99 PLEASE HELP
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Anonymous
map-marker Dallas, Texas

Worse Customer service ever

No way to talk with any one, no email reply, the only way is chat and send you to experts that will charge you
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Anonymous
map-marker Orlando, Florida

I bought a Hamilton Beach microwave about 6 months ago it is a piece of *** the microwave is bug is rusting inside rusting in the edges and the corners it's resting underneath the plate it's rusting

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This is a piece of *** I will never ever buy anything from Hamilton Beach Hamilton Beach should be sued and should be never allowed to make anything or sell anybody anything this microwave has rusted within 4 months of purchasing it it's horrible it's nasty and it wasn't worth my money and I think this is a jacked up company
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1 comment
Guest

Their toasters are no better. No more Hamilton purchases for me and will warn all I know.

Amer G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Defective product and no warranty support

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Hamilton Beach - Defective product and no warranty support
Original review Oct 17, 2022

I bought a Hamilton Beach Big Mouth Duo 12 Cup food processor from Amazon back in January 2022. I used the unit for the first time in April.

It worked for about 20 minutes then completely died! It was past Amazon's return period so they directed me to HB. I filled out the requisite information via their support website and waited to hear back. They never got back to me.

Fast forward to October, and I went through the website once more, waited a week and nothing. Tried calling their toll free support number and all it did was refer me to the website and hang up.

By far, this has been the worst customer support experience I have had in a long time. Never again will I buy Hamilton Beach products and will make sure that I steer my friends and family away from their *** products and worse service and support!

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Loss:
$65

Preferred solution: Full refund

User's recommendation: Avoid Hamilton Beach at all costs.

Anonymous
map-marker Wake Forest, North Carolina

I just need to speak with customer service, called and unable to get through.

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I have a simple question about the overflow reservoir. That is the Guest of my conversation.Overflow resevoir cup has no opening or holes.
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User's recommendation: Overflow reservoir has no opening, (?)

mark b Dmo

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Verified Reviewer
| map-marker Farmington, Maine

Microwave new runs all the time

I just purchased one of you microwave ovens. I unpacked it. I read teh instructions. I plugged it in and it runs all the time with no way to shut it off. What do I do??
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Anonymous
map-marker Pharr, Texas

New flexnrew trio assemble

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Joanna was very helpful and nice. No problems answering my questions and resolved the issue. Very thankful, but she said I would get my replacement in 15-20 days and it's going on a month. My new coffee maker is in the box waiting for the product.
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Jeramiah Yse

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Verified Reviewer
| map-marker Westland, Michigan

Replacement coffee maker

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Hamilton Beach - Replacement coffee maker
I had bought the Hamilton Beach Flex Trio and only had it a few months went to make a cup of coffee in the morning and I heard a pop and water went everywhere so I tried to make a pot of coffee the same thing happened, got a hold of Hamilton Beach and they not only replaced it they replaced it with the flex Duo which I would have rather had. Hamilton Beach has excellent customer service the only thing I wish is that they were easier to get a hold of.
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