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3.5

Just started using the HB Brew Flex as the Kuerig finally died and we wanted the option to brew a pot as well without a $200 investment. All set up instructions were followed to the T.

First K cup through and when I went to get it out of the tray, it was way too hot to handle. Finally cooled off just enough to PRY it out and the K cup was deformed and melted. Every cup has had the same issue - melted the K cup. The coffee is also waaayyy too hot to drink for the first 10 minutes AND the warming plate goes on when only brewing single serve.

HB needs to do something about the excessive temp and terrible design. I'll be returning to Bed,Bath & Beyond.

Reason of review: Bad quality.

Monetary Loss: $85.

Preferred solution: Full refund.

Hamilton Beach Pros: Flexibility to brew a pot and single serve.

Hamilton Beach Cons: Wasted money, Water gets too hot, Melts k cup, Warmer is on when making single serve, Having to push the k cup down really hard to engage.

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Guest

Junk,, buy a bunn and be done

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