Hamilton Beach
Hamilton Beach Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hamilton Beach has 1.7 star rating from 203 reviews and 7% would likely recommend; consumers are mostly dissatisfied and cite frequent failures and poor support.
Positive Feedback
Some users praised products when they worked, noting the original units durability and the flexibility to brew a pot or single serve.
Negative Feedback / Risk Areas
- Widespread customer service complaints: unreachable phone lines and slow email responses.
- Frequent product defects, short lifespans, and safety concerns reported in Hamilton Beach reviews.
- Problems with warranty, parts availability, returns and requests for refunds reported in Hamilton Beach customer complaints.
Key Takeaways for Future Customers
- Document purchases, keep receipts and tracking information for potential refunds or warranty claims.
- Expect slow support and limited replacement parts; consider alternative brands for critical appliances.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hamilton Beach has 1.7 star rating from 203 reviews and 7% would likely recommend; consumers are mostly dissatisfied and cite frequent failures and poor support.
Positive Feedback
Some users praised products when they worked, noting the original units durability and the flexibility to brew a pot or single serve.
Negative Feedback / Risk Areas
- Widespread customer service complaints: unreachable phone lines and slow email responses.
- Frequent product defects, short lifespans, and safety concerns reported in Hamilton Beach reviews.
- Problems with warranty, parts availability, returns and requests for refunds reported in Hamilton Beach customer complaints.
Key Takeaways for Future Customers
- Document purchases, keep receipts and tracking information for potential refunds or warranty claims.
- Expect slow support and limited replacement parts; consider alternative brands for critical appliances.
Media from reviews
Orlando, Florida
Our family has tried most everything Hamilton Beach for over 30 years. We’ve never had an issue that HB could not replace or resolve. .
We misplaced the FlexBrew thermal Carafe top, thus it does not fit tight under the dispense part of the maker .
User's recommendation: Go to HB App on line & locate customer service. They provide the best options for your situation. I called parts division. They provided part number & free shippings. SUCCESS!
Portland, Oregon
- - Recording was hard to understand; hours are unclear.
- - Wants the microwave catalog mailed; cannot email or print; HB615100****80; Linda Starr, Oregon.
There was a recording. It was very hard to understand.
Apparently theyre on the eastern coast and its the wrong hours, but Im not sure what the hours are. I could try to call them tomorrow on December 24 early in the morning and see if I catch them but as you know right now, I guess Im being picked up at 7:30 AM tomorrow so I might have to wait till after the holiday which I dont mind so I dont know it just meant short recording and hung up on me and that was the end of it I just want the catalog for my microwave and everything is a big deal you know because I called Walmart too and they said they can email it to me, but I dont have a computer or a printer and Im not gonna sit there and write all that out on a piece of paper so I think that they could mail it to me so thats what Im trying to do is get them to mail me the catalog and thats why I called today and I did leave my phone number.
My name is Linda Starr and its 760-668-**** and I live in Oregon so I would appreciate if I dont get through that somebody does call me and I can go over again whats on the back of the microwave him a lot along with I did give the Computer number not the computer excuse me the model number. The model number is HB615100****80 so Im hoping that it will come through and *** call me and give me my emailing address and eventually Ill get it so thats all I can say on this.
Preferred solution: A printed catalog for my Micro- Wave. Model HB6151000027880
User's recommendation: Make your recording clearer. It was hard to hear instead of like static he and I couldn’t even hear the hours that you receive phone calls too, so I’ll try again but I did leave my name and phone number and I hope that somebody will call me I mean, even after Christmas I don’t know if you’re just open from Monday through Friday I don’t know so that’s all just trying to get a catalog from my microwave. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m sorry because the can opener never worked. It never worked for me so I need a label so I can send it back to you all. I can not get my can opener to work
- - The device started cutting and stopping repeatedly after opening the box.
- - It wouldn't work despite several attempts; a return label is requested.
When I opened the box to use it, I had it for a month, I guess, before I opened the box. But when I opened the box, reading the instructions and trying to use it, it started cutting and stopped, started cutting and stopped.
It just wouldn't continue to work, and I tried it several times, but it wouldn't work for me. I'm sorry, I need a return label.
Fresno, California
Replacement part for a Hamilton Beach a 5212FXX blender
- - Model 51146V, serial 85212FXX.
- - Top leaks at the seal with the drive gear.
- - Needs a new top chamber; asks about warranty replacement or purchase.
Blender or smoothie maker, whatever model number 51146V, serial number 85212FXX. The blender top is leaking through the seal with the drive gear. I would like to know if it is a warranty item that can be replaced or if I need to buy one, but either way, I need a new top chamber.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Don't by the Hamilton Beach 55% Quieter Blender Model 53602
- - -Won't buy from them again.
- - -Canada warranty: 5 years; US: 3 years; hour-long call.
- - -Bought Blender Series B0212CE Model 53602; no drive coupling part.
I will never buy another product from them. The product book talks about a 5-year warranty.
The 5-year warranty is only for Canada. The US warranty is 3 years. I waited on the phone for an hour just to hear this news. I purchased a quieter 55 Blender Series B0212CE Model 53602.
Also, there is no replacement part for the drive coupling.
The customer service sucks, and this product does also. Let me apologize to Hamilton Beach for purchasing your product in the good old USA.
- Product looks good on the outside
- Product did work and advertised
Preferred solution: Full refund
User's recommendation: Don't Buy this Product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get thru
- - I bought a different brand because I couldn't reach support.
- - I couldn't reach customer service; it upset me.
- - I use my microwave only to warm up.
I give up and bought a different brand.
I got tired of trying to reach or get thru and couldn't.
Really upset me.
All I use my microwave for is
To warm up.
Why do they avoid customers.
This is serious.
User's recommendation: Think hard. The way my inside feel apart and caught fire. Is scary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi , how I mentioned previously about the 14 cups food processor ( this is my fourth one and still getting the same problem it works for couple of times and then the middle plastic axle it turns by it
More than 3 times I did purchase the 14 cups food processor and every time I had the same problem ( worked for 2 to 3 times and stopped working after that) I contacted the customer service but unfortunately didn’t receive any response!
Hi I bought 4th hamilton beach food processor 14 cups till now and all of them worked 2to 3 times after that it stopped!
Preferred solution: Full refund
User's recommendation: Stay away until the manufacturer fix the issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective Carafe
I haven't received a reply from them about a carafe that the glass cracked on. The glass is poorly constructed and very thin, and it broke easily when heated on the coffee warmer.
- Price i suppose
- Quality
Preferred solution: Deliver product or service ordered
User's recommendation: Costumer service does not get back to you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Disappointed – Poor Customer Service & Return Process
- - Refund denied after a month; tracking numbers were not requested.
- - Spent over $40 to pursue a $17 refund; customer service slow.
I am extremely disappointed with my experience shopping online with Hamilton Beach. I returned a product over a month ago, following all the instructions they provided, PAYING FROM MY POCKET.
Now they are refusing to issue a refund because I don't have the USPS tracking numbersomething I was never told I needed to keep. This crucial detail was conveniently left out of their return instructions.
The customer service has been slow and unhelpful. I've emailed more than once, with no resolution. Ive already spent over $40 in total (product, shipping, and return costs) just to fight for a refund of $17.
It feels like the company expects customers to take on the responsibility of tracking and managing their returns process.
That is unacceptable.
This experience has made it clear to me that Hamilton Beach does not value its customers, and their return process is set up to avoid accountability. I will never shop with them again and I strongly advise others to avoid their online store as well.
- Bad customer service and experience
Preferred solution: Full refund
User's recommendation: Do not buy from the Hamilton Beach website—especially if you're unsure and may need to make a return.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn coffee pot. Quit working in appropriate 4 months after purchase
No human to talk to. I’d like to send it back to you for refund.
Can I do that?Your automated system does NOT help at all! I’d like to talk to a human
Was hung up on.
The coffee pot only works half the time but never hot.
The K-cup splatters all over the place and barely comes out.
User's recommendation: Don’t get one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t resolve issue
- - The electric can opener will not open cans.
- - No assistance is offered to fix the problem.
- - The reviewer calls it a worthless product.
I bought an electric can opener, and it will not open cans. No one will talk to us or help us fix our problem.
No instruction that came with it says to tilt the can so that it catches the opener.
I told it 100 different ways, and I cannot get it to hold or even make *** in the can. It's a worthless piece of junk.
- Bad customer service and experience
Preferred solution: Full refund
User's recommendation: Never use Hamilton products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn coffee pot
Wont work properly
Sometimes hot. Mostly like warm. Shuts off randomly
K cup splatters coffee all over the counter!
- Does not work
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
- - Unanswered calls and emails with no tracking numbers or delivery updates.
- - My card was charged for multiple orders although I only bought one.
Try answering the phone return emails and give tracking numbers seriously worst company to deal with I have no idea when Ill receive my order if I ever do. Also charging my credit card for multiple orders when I only bought one
User's recommendation: Have someone answer the phone
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Verified ReviewerProduct problem
Can't reach Hamilton by phone to discuss coffee pot.I have tried their code with log in but still no response
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy “Stack & Press” food chopper broke down and I need it replaced
- - First use ground black plastic into the food.
- - Kohl's won't replace; it's a gift and beyond 3 months.
- - I can't reach support after being told to call.
The first time I ever used it it grind the black plastic all in the food, I tried to take it back to Khols and since it was bought more than three months ago because I got it as a gift for Christmas they wont replace it so they told me to call you people and since I cant get through to you I guess I gotta just throw it in the garbage while you lost the customer
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Verified ReviewerResolved: Hamilton Beach Coffee pot Model 49934
- - Bought Flex Brew TRIO on Sept 13; started using a week later.
- - Carafe side stopped; lights on, sounds like brewing, but nothing happens.
Company fixed the issue and I have been provided with apology. Happy with response. Quick to resolve.
I purchased the Flex Brew TRIO on September 13 and probably began using a week later. Last week the Carafe side stopped working.
All of the lights go on and it says brewing and makes a noise but nothing happens.
There is water in the reservoir and the carafe is on the warming plate. The swivel shower head is placed correctly.
Please advise.
Thank you
Preferred solution: Full refund
About
, ,
Hamilton Beach is recognized for a wide range of products necessary for kitchen use. Good housewives or even representatives of catering and restaurant business can purchase knives, coffee makers, blenders, openers, roasters, indoor and outdoor grills, drink mixers and lots of other devices which are listed in the online catalog. Of course, there are parts and accessories for each product so that the customers could care less about the active usage of products. Besides, the company offers recipes which are posted on the corporate site and can be prepared with the help of advertised products. Also there are special offers which give an opportunity of winning one or another item. Social media pages are a characteristic feature of the described company, too and are created in order to be closer to customers.
Hamilton Beach is ranked 156 out of 1118 in Kitchen and Cooking category
USA
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Sorry to hear you lost out on a $17 refund I am contacting the State Attorney General's office in Michigan. They stole your $17 and they stole my $108 for a Flex Brew Coffee Maker.
I have been waiting for over 6 weeks.
Lets face it they have no intention of sending a refund. But I will tell you this, I hope you all never buy ANY products from them or from places that sell their products like JC Penny.
They are not refusing you a refund. They are trying to help.
They are assuming it is lost and wanted the tracking number to try and locate it. It was never their responsibility to tell you to keep it.
That’s just common sense. Hopefully you paid with a bank card and can get the time/date/amount and the post office can look it up.
I understand what you're saying, but that’s not really an excuse. I've done dozens of returns, and I've never had to deal with that 'common sense' you're referring to.
It’s not my job to track the package down. I started the return process on March 1st and only got my money refund yesterday, one month just to process the return and another month to get the product. I’m sorry, but I’ve never experienced customer service this bad. Plus, they take weeks to respond to emails, if they even respond at all without prompting.
I get your point, but the lack of communication and the extended delays made this such a frustrating experience. In my opinion, I won’t be shopping at Hamilton Beach again, especially online.
I wasn’t defending their service or refund process. That receipt from the post office is the only evidence you would have that you sent the return.